What’s exciting for 2007...
Local Number Portability is here!!
Rogers Wireless and the other three major Canadian carriers—Fido, Bell Mobility and TELUS—have implemented Local Number Portability in all metropolitan areas across Canada. At Rogers Wireless, we welcome the freedom that Local Number Portability will provide Canadians and we will work hard to earn your business!
You may be asking yourself…. What is wireless number portability?
Thanks to wireless number portability, it’s now even easier to switch to Rogers. Wireless number portability enables wireless customers to keep the same phone number when changing service providers or carriers. Now, wireless customers will also be able to keep the same phone number when transferring their landline phone service to wireless service and vice versa. What does that mean to you? You too can now enjoy the CANADA'S CLEAREST WIRELESS NETWORK while holding on to your beloved number.
What do I need to do to transfer my number over to Rogers? You can start by visiting one of our 8 Uptown Wireless stores or visiting
http://www.uptownwireless.ca. One of our helpful sales associates will check whether your number is eligible to be transferred. If it is, we will help you choose the right price plan, features and most likely, a new handset, as handsets are often not compatible across different networks. Our sales representative will then complete a request to your former carrier, which initiates the process to complete your number transfer.
Once the transfer is completed, you will be informed that you have full Rogers service with your existing phone number, and the former carrier will deactivate their service.
One of the more important questions that you may be asking yourself…..How much is this going to cost? Will I be paying for it?
Rogers is not planning to introduce a cost for porting either in or out of our network at this time. However, customers will be responsible for meeting their contractual obligations with their old carrier, and for paying any outstanding bills.
Should I cancel my existing contracts before transferring my number?
No. You should contact Rogers before taking any action. If you cancel your account first, you may lose control over your number, which may then become ineligible for transfer. Best scenario, come to one of our stores and we can assist with any questions/concerns you may have.
Which telephone numbers can you bring to Rogers?
A. Wireless to wireless porting—you can bring your mobile or cell phone number from another carrier to Rogers.
b. Landline to wireless porting—you can transfer your home phone number to your mobile or cell phone.
c. Wireless to landline porting—you can transfer your mobile or cell phone number to your home phone.
Are there certain restrictions that may prevent you from porting your number?
Yes, not every number can be ported. There are certain restrictions that may prevent a customer from transferring their number to another carrier. Here are some examples:
a) The number to be transferred is not active with any carrier.
b) The number may be in an area that does not support porting.
c) Pager numbers can not be transferred.
What if you’re currently on contract with another provider…..Can I switch to Rogers Wireless before the end of my service agreement with my existing service provider?
We suggest that you first review your existing contract to determine what fees or charges would apply. If you require assistance, do not hesitate in visiting one of our conveniently located shops to further assist you. Similar to other situations where a customer is breaking a contract, if you want to port your telephone number to Rogers Wireless, you will be obligated to pay any early termination fees identified in any existing contract, and be obligated to pay any outstanding balance.
WHY BRING YOUR NUMBER TO ROGERS?
Simple...
• We welcome the freedom Local Number Portability offers you and we’ll work hard to earn your business
• We understand exceptional service matters to you – which is why it matters to us
• We’re confident that our innovative products and services will meet and exceed your wants and needs
• With a network that’s second-to-none worldwide, we’re your wisest choice
But that’s not all...
We’re CANADA'S CLEAREST WIRELESS NETWORK. How did we do it? What are we doing to maintain this?
Ongoing testing across the country confirms that the sound quality of calls made on the Rogers GSM network is better than those made on of the competition1 - making the Rogers network the clearest wireless network in Canada.
A world class network - with an EDGE
In Canada, the Rogers network operates on the world standard GSM/GPRS technology, the same technology used by over 80% of the world's wireless markets. As a result, Rogers has more voice and data roaming agreements around the world than Bell or Telus combined.
The investments we've been making in our network also mean the era of high-speed wireless connectivity has arrived. As Canada's fastest coast to coast hi-speed EDGE network, we're able to offer 94% of the Canadian population faster access to the internet and web-based applications from their wireless devices.
From the Rockies to the Rock, we've got you covered
Our network reaches 94% of the Canadian population - offering extensive coverage in both urban centres and local areas.
The combination of the Rogers and Fido wireless networks means we now offer 30% more voice and data transmission cells in Canada, offering better wireless coverage and clarity - from coast to coast.
Canada's largest integrated wireless voice and data network is even better than before. Become a customer today and notice the difference for yourself.
Coverage in 99% of destinations Canadians travel to most, like Mexico, U.S.A, and other popular destinations abroad.
Rogers Wireless is the only Canadian carrier that can offer you voice coverage in over 180 countries and e-mail/data coverage in over 85 countries, allowing you to take your wireless device with you when you travel outside of Canada.
Plus, only Rogers offers you the ability to send e-mail and surf the Internet from your wireless device when traveling overseas. Which means you can stay in touch with the people that matter most any way you want. Bell and Telus do not offer email/data coverage overseas.
Rogers Wireless offers the largest selection of world capable phones and devices. Rogers has over 35 world capable devices while Bell and Telus have one device each.
The latest phones and devices from leading manufacturers.
Rogers Wireless only offers high-quality phones and wireless devices from the world's leading manufacturers, including Research in Motion, Nokia, Motorola, Sony Ericsson, Samsung and many more.
All our handsets and devices operate on the GSM/GPRS world standard network. This means you can take your Rogers phone or device virtually anywhere you travel - for business or pleasure.
You can use your Rogers phone or device to make calls just like you would at home in over 180 countries and for wireless email in over 85 countries.
24/7 Customer Service Support
The customer support team is available 24/7 should you ever need assistance.
